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Forums Home > Installation by Floor Ty... > Hardwood > Problem with a customer after installing oak floors.
Problem with a customer after installing oak floors.
Author Message
Burney
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Joined: August 2008
Posts: 5
Location:
Posted: September 3, 2008 6:46 PM

I just finished an oak floor for a customer. He is screaming mad about an issue with cupping. It is only noticeable (barely) under extreme lighting near a large window. I explained that the industry standard is what shows under normal lighting conditions since very bright lighting (ie: direct sunlight) will show the tiniest imperfection. Any thoughts on this?
DelWallace
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Joined: July 2008
Posts: 72
Location:
Posted: September 3, 2008 11:28 PM

RE: Problem with a customer after installing oak floors.
More information please. Is this prefinished, glued or nailed, substrate, moisture reading, condition of the wood prior to installation. Thanks
MichaelPrachniak
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Joined: July 2008
Posts: 386
Location:
Orlando, FL
Posted: September 4, 2008 12:58 PM

RE: Problem with a customer after installing oak floors.
It sounds like a minor issue.

Here is a quote from a May 2003 article published by NOFMA to help back up what you are saying. I would point this out to your customer.

"Remember, with any wood
floor, the standard of acceptance
is: “Inspection should be done
from a standing position with normal
lighting. Glare, particularly
from large windows, magnifies any
irregularity in the flooring should
not determine acceptance.”

The full article:
www.nofma.org/Portals/0/...

Good luck!
Michael Prachniak - Expert Tile and Stone Consultant and Writer, Owner - TileProductions.com
 
Check out FAF''''s tile section!
www.findanyfloor.com/tile/TileFloo...
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